Immigration applicants

We recognize that the travel restrictions announced by the Prime Minister will have an impact on many people who can’t travel to Canada right now.

If we already approved your permanent resident application
Permanent residence applications approved on or before March 18, 2020
If your application was approved on or before March 18, 2020, but you haven’t travelled to Canada yet, you’re exempt from the travel restriction measures.

Landing appointments will be held by telephone, if possible
We cancelled all in-person permanent resident landing appointments until further notice. All landing appointments will be done by telephone whenever possible. Otherwise, we’ll reschedule them for later.

We’ll contact you by email to let you know when your phone appointment will be. Use the Web form if you need to update your contact information.

Approved permanent resident applicants with expired or expiring documents
If we already approved your permanent resident application but you can’t travel to Canada before your documents expire, use the Web form to tell us why you can’t travel.

Once it’s possible for you to travel, use the Web form to let us know so we can tell you what to do next.

Permanent residence applications that we’re still processing
Some steps you may not be able to complete right now include

submitting your passport or supporting documents, such as a police certificate
completing an immigration medical exam
No application in progress will be closed or refused because of documents missing due to COVID-19. We’ll automatically give you 90 days to complete these steps. Once you’re able to, complete the steps as soon as possible to avoid delays.

Biometrics deadline extended to 90 days

Even though your biometrics instruction letter (BIL) says you must complete this step in 30 days, we’ll automatically give you 90 days. You won’t need a new BIL.

Biometrics at Service Canada locations
To keep everyone safe, Service Canada has temporarily stopped collecting biometrics until further notice.

All biometrics appointments have been cancelled.
You’ll have to reschedule your biometrics appointment when Service Canada locations return to normal operations.
If you can’t give your biometrics at a Service Canada location, don’t go to another location like
a Canadian port of entry
an Application Support Centre in the United States or
a visa application centre
To withdraw your application
If you’re affected by the travel restrictions and want to withdraw your permanent residence application, use the Web form to let us know.

We’ll give you a refund if

you withdraw your application within 24 hours of submitting it
we haven’t started processing
How financial benefits affect family sponsorship
Can I sponsor my spouse, parent or grandparent if I’m receiving a Canada Emergency Response Benefit (CERB) payment?
Yes, if you’re receiving CERB you’re still eligible to sponsor, as long as you meet all the requirements. CERB would not be considered social assistance.

Is CERB considered social assistance?
The Canada Emergency Response Benefit payments (CERB) are not considered social assistance. Receiving CERB won’t make you ineligible to sponsor your spouse, parent or grandparent.

If I collect EI or CERB during the undertaking period as a sponsored permanent resident, will it cause my sponsor to go into default?
No, neither EI or CERB would cause the sponsor to default if you collect these benefits during the undertaking period.

However, if you collect social assistance during the undertaking period, that would cause your sponsor to default and they would have to be repay the amount.